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artwork

Camera ready artwork is defined as a black and white color separated positive image with clean sharp lines that does not require any alterations. Photocopies, faxed art, sketches, stationary, business cards and other imprinted products are not considered camera ready and may be subject to an art charge. Retail Resource Group, Intl. reserves the right to reject any art that is not considered camera ready. Art will be charged at an hourly rate of $60.00.

Art will be quoted before production. If not specified on the purchase order, art size and placement will be at the discretion of the Art Department.

cancellations and changes

Retail Resource Group, Intl. reserves the right to commence production upon receipt of the order. Customer will be required to pay for all work completed at the time of cancellation. Any changes requested after artwork has been prepared for production may incur additional film and screen charges. All cancellations and changes to any pending order must be submitted in writing.

change of color

$20.00 per color. Must be in full case quantities.

claims

All claims other than those involving freight carriers must be made within 10 days of receipt of merchandise. No returns will be accepted without prior written consent of factory. No merchandise will be accepted for return after being altered, or otherwise used. Factory disclaims any responsibility for goods after 30 days in buyers possession.

confirming orders

Factory will not be responsible for any duplicate shipments that occur if "Confirming" does not appear on any follow-up or faxed orders.

copy changes

There will be a $30.00 charge for all copy changes up to three lines. If four or more lines are changed new screen charges will apply and will be invoiced accordingly. Changes in copy may affect ship date.

drop or split shipments

Drop or split shipments are billed at $8.00 per drop ship location after the first shipment. Drop ship list must accompany order. DROP OR SPLIT SHIPMENTS MUST BE IN FULL CASE QUANTITIES.

imprint colors

Retail Resource Group, Intl. offers a variety of glass, ceramic, and organic inks. PMS colors are paper colors and will be used as reference only. Due to the nature of ceramics, glass, and the firing process, absolute exact matches cannot be guaranteed. A pre-production proof is strongly recommended when imprint colors are critical.

imprint size and position

Order must clearly specify if artwork is one side, two sides, opposite the handle, or wraparound. Order must also clearly state if artwork is to exact size, or should be enlarged or reduced. In the absence of these instructions we will use our own discretion. If specific instructions for art size and location are not clearly stated on the purchase order, no claims will be processed. Imprint locations are defined as follows:

indemnity

When orders are manufactured to customer's specifications, the customer shall hold Retail Resource Group, Intl. harmless from any liability for patent or copyright infringements, proprietary rights violations, invasion of privacy or other personal rights violations. All material submitted by the customer for use by the factory to produce items ordered will be considered by the factory to be in full compliance with all applicable laws in regards to trademark, service mark, copyright, patent, or similar protection.

nature of ceramics and glassware

Due to the inherent nature of ceramics and the properties of glassware produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. Ounces, sizes, and measurements are approximate and may vary from batch to batch, and within each batch. These variations are within industry standard and therefore must be considered acceptable.

ordering

To ensure that your order will be expedited as quickly as possible and to ensure that all ship dates will be met, please be specific on your purchase orders. Please type or print legibly our item number, quantity, imprint color(s) and location, complete shipping information, and any other information relative to your order. Factory will not be responsible for any misinterpretation of copy layout on handwritten orders or layouts. Unless otherwise specified, factory reserves the right to select fonts and rearrange copy for best appearance or to meet product limitations. It is important that a ship date be included to expedite your order. Retail Resource Group, Intl. will only be responsible for meeting ship dates and cannot guarantee in-hands or special event dates due to carrier delays. Proofread all artwork for accuracy as factory will not be liable for errors in submitted artwork. On re-orders please include the previous invoice number as well as the month and year of the previous order. A brief description of the imprint is also helpful. Also specify if there will be color or copy changes. We cannot guarantee exact color matches on repeat orders due to reasons described in "Nature of Ceramics".

over/underrun policy

To maintain quality control, we reserve the right to ship up to 10% over or under the quantity ordered and bill accordingly. Orders which specify "exact quantity" will have that quantity only decorated and could result in an underrun after firing. This is industry standard and must be considered as fulfillment of the order.

paper proofs

Initial paper proof will be sent at no charge.
Subsequent paper proofs may incur additional charge of $15.00 each.

personalization

Personalization is no longer available.

pre-production proofs

Pre-production proofs are available at $25.00 per color plus normal screen charges. Preproduction charge is waived on orders of 576+ quantity. Changes in pre-production proof will result in additional screen charges. Orders canceled after submission of proof will be invoiced for pre-production proof, screen charges and any other applicable charges.

production time

Normal production is 7-10 working days from receipt of order and camera-ready artwork at factory. Orders pending pre-production proofs, artwork, credit approval, or special packaging may extend ship date. Any changes to artwork or order may also cause ship date to be extended. Please allow for additional production and shipping time during the peak months of October through December or for special orders.

prop 65

In compliance with California Prop 65, certain drinkware shown in this catalog will be individually labeled with a Prop 65 warning label:

registration tolerance

Tolerance on multi-color tight registration artwork is 1/16". This tolerance is industry standard and must be considered acceptable.

satin etch imprint

This imprint simulates an "etched" look and is considered a standard imprint color.

setup charges

$50.00 per color on initial order.
Exact reorders within two years of previous order will not incur new screen charges.
$80.00 for 4 color process paper inserts.

shipping

All shipments will be sent prepaid unless otherwise specified. Freight estimates given by the factory are not guaranteed and are subject to change without notice as rates can fluctuate. Master cartons to protect against breakage are used and billed at $6.00 per carton for all UPS, FEDEX, or any other air freight carrier shipments. Please state if you wish to use a specific carrier when ordering or factory will select the most economical house carrier. Title for goods passes to the buyer at F.O.B. point. All goods are shipped at the buyer's risk and all claims must be made with the freight carrier, normally within 14 days of receipt of merchandise. We do not insure on-time delivery or safe carriage of goods. Recourse rests exclusively with the transportation company. No adjustments will be given for any delayed or damaged shipments or for any other reason beyond factory control. No C.O.D., Parcel Post, or Priority Mail shipments.

speculative samples

$70.00 per color, up to 2 samples. Speculative samples may not be available in the peak months of October through December. Samples may vary slightly from entire production run.

terms

Net 30 on approved credit. Interest charges will be assessed on all past due balances. For your convenience, we accept Visa and Mastercard.

warranty

Retail Resource Group, Intl. warrants its products for satisfactory workmanship and material with the exceptions described in "Nature of Ceramics & Glass". Defective merchandise will be replaced, but OUR LIABILITY IS LIMITED TO THE INVOICE COST OF THE ITEM.